The Bottleneck Scorecard
Five minutes. Seven honest questions. A straight answer about how much your business depends on you, and the first move to fix it.
How to use this
Rate how true each statement is, right now.
Don't answer how you wish it were. Answer how it actually is this week. Nobody's grading this but you, and the honest number is the one that helps.
Winning jobs at the right price depends on me (or one key guy), there's no sales method anyone else could be trained on.
Quality depends on specific people, not training, new guys learn by watching, and if my best guy left, the standard would leave with him.
Calls, scheduling, and customer handling run through me or one person, nothing's written down that would let anyone else pick it up right.
Our pricing comes from my gut, what an hour really costs us and which jobs actually make money isn't written down anywhere.
My guys are capable, but decisions still wait on me, nothing moves without my green light.
How we do things lives in my head (or a couple of key guys' heads), not written down anywhere.
I couldn't take a one-month vacation without the business suffering.